Warranty
Every Chako Lab product is covered by our warranty when bought from an official channel. Here is what is covered and how to claim it.
What's covered
| What | Covered for | How we fix it |
|---|---|---|
| Vacuum insulation failure | 1 year | Replacement unit, after a simple test (boiling water / ice water) |
| Rust inside the bottle | 1 year | Replacement unit |
| Lid, straw, seal / gasket (manufacturing defect) | 7 days | Replacement part |
Not covered
- Damage from drops, impact, misuse, dishwasher, microwave or freezer use
- Normal wear: scratches, fading, worn paint after use
- Metal or new-product smell (see our care tips to remove it)
- Small changes in how long drinks stay hot or cold. Results depend on starting temperature, amount of ice and room temperature.
- Damage caused by not following the care guide included with your product
Where it applies
The warranty applies to Chako Lab products bought from any official channel: chakolab.id, our official Shopee and TikTok Shop stores, Chako Lab stores, and official retail partners. Please keep your proof of purchase.
How to claim
- Chat with us on WhatsApp (0853-5353-2021) with your proof of purchase and a photo or video of the issue.
- Our team will check your claim and confirm if it is covered.
- Send the product to our address. Shipping to us is paid by you.
- After inspection, we send the replacement to you. Shipping back to you is paid by Chako Lab.
Spare parts
Lids, straws, seals and straps are available as spare parts. Ask us on WhatsApp for availability and price.
Problem with a new order (damaged, wrong item or visible defect)? See our Return Policy — claims must be made within 2×24 hours of delivery.
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