Return Policy

Your satisfaction is our priority. If you experience any issues related to your order or Chako Lab services, please review the following return policy:

1. Return Eligibility

Returns or exchanges are accepted within 2×24 hours after your package is delivered if:

• The product was damaged during shipping
• You received the wrong item, color or size
• The product has a visible defect (scratch, dent, paint flaw) that is shown in your unboxing video

2. Return Requirements

Products submitted for return must:

• Have an uncut unboxing video showing the package being opened for the first time
• Be unused
• Be in original packaging
• Be accompanied by valid proof of purchase

Products that have been used, damaged due to misuse, or do not meet the above requirements are not eligible for return or exchange.

3. Return Process

To request a return, please:

• Contact the Chako Lab team via official WhatsApp at 0853-5353-2021
• Provide proof of purchase (invoice) and photo/video documentation of the product
• Wait for verification from our team before proceeding with the return
• To ensure a smooth return process, all items must be carefully and securely repackaged before being sent back to us. We kindly request that sufficient protective materials (such as bubble wrap and a proper outer box) be used to prevent any damage during transit.
• Items damaged due to insufficient or improper packaging are not eligible for return.

Returns sent without prior confirmation will not be processed.

4. Shipping Costs

If the return is due to an error on the part of Chako Lab, shipping costs will be covered by Chako Lab.
If the return is made for reasons outside the stated eligibility, shipping costs will be the customer’s responsibility.

5. Exchanges & Refunds

• Once your return is approved, we will send you a new unit
• If the item is out of stock, we will refund you in full to your original payment method
• Refunds are processed after the product has been received and inspected by the Chako Lab team. Processing time depends on the payment method used

6. Non-Returnable Items

Returns are not applicable for:

• Products that have been used
• Products damaged due to customer negligence
• Free gifts and freebies
• Engraved or personalized items (unless there is a manufacturing defect)
• Promotional, discounted, or clearance items (unless there is a manufacturing defect)

Items bought as a bundle must be returned as a complete set.

For issues that appear after the return period, please see our Warranty.

7. Policy Changes

Chako Lab reserves the right to modify this return policy at any time without prior notice.
The applicable policy is the one published on the website at the time the return request is submitted.

8. Contact

For further questions regarding this Return Policy, please contact the Chako Lab team via official WhatsApp at 0853-5353-2021.