Plushie Hand Towel

Instant Delivery 

From Jakarta,  Surabaya & Bali

Standard Shipping

Estimated arrival: 2–3 business days

Next Day Delivery

Jakarta: Within 1 business day
Outside Jakarta: Within 1–2 business days

Order Cut-off Time
Standard Shipping: 2:00 PM (WIB)

Instant Delivery

Available for Jakarta , Surabaya & Bali
Order before 15:00 (Mon–Fri) for same-day processing.
Orders placed after 15:00, on weekends, or on public holidays will be processed the next business day.

Attention  : Instant Delivery will be available if stock is ready in your city. 

Thank you for shopping with us.

Please review these Terms & Conditions before using the Chako Lab website. This website is owned and operated by PT Bababoo Home Indonesia.

Orders

By placing an order on the Chako Lab website, you confirm that you have read and agreed to these Terms & Conditions.

If you have any questions before completing your purchase, please contact us via WhatsApp at 0853-5353-2021.

Orders will only be processed after full payment has been received. Once payment is confirmed, you will receive an email confirming that your order has been accepted. At that point, the transaction becomes binding between you and Chako Lab.

All payment are made from payment gateaway ( Midtrans)

Currently we are not able to receive payment from Bank transfer and for information our Register bank account name is : PT Bababoo Home Indonesia

Security Alert: Our team will NEVER call you or ask to transfer to personal bank account or other bank account.

Pricing & Duties

All payments are processed in Indonesian Rupiah (IDR).

For deliveries within Indonesia, prices include applicable taxes and duties (DDP). Shipping fees and estimated delivery times are displayed at checkout before payment is completed.

Product Availability

All products are subject to availability. If an item you ordered is out of stock, we will notify you as soon as possible.

Warranty & Returns

Your satisfaction is important to us. If you experience any issues with your order, please contact our Customer Service team via WhatsApp at 0853-5353-2021. We will be happy to assist you in accordance with our policy.

Your satisfaction is our priority. If you experience any issues related to your order or Chako Lab services, please review the following return policy:

1. Return Eligibility

Returns or exchanges are accepted if:

• The product received has a manufacturing defect or was damaged during shipping
• The product received does not match the order
• Return requests are submitted within 24 hours after the product is received

2. Return Requirements

Products submitted for return must:

• Must have unboxing video without any cut
• Be unused
• Be in original packaging
• Be accompanied by valid proof of purchase

Products that have been used, damaged due to misuse, or do not meet the above requirements are not eligible for return or exchange.

3. Return Process

To request a return, please:

• Contact the Chako Lab team via official WhatsApp at 0853-5353-2021
• Provide proof of purchase (invoice) and photo/video documentation of the product
• Wait for verification from our team before proceeding with the return
• To ensure a smooth return process, all items must be carefully and securely repackaged before being sent back to us. We kindly request that sufficient protective materials (such as bubble wrap and a proper outer box) be used to prevent any damage during transit.
• Items damaged due to insufficient or improper packaging are not eligible for return.

Returns sent without prior confirmation will not be processed.

4. Shipping Costs

If the return is due to an error on the part of Chako Lab, shipping costs will be covered by Chako Lab.
If the return is made for reasons outside the stated eligibility, shipping costs will be the customer’s responsibility.

5. Refunds & Exchanges

• Refunds will be processed after the product has been received and inspected by the Chako Lab team
• Refund processing time depends on the payment method used
• Product exchanges are subject to stock availability

6. Non-Returnable Items

• Returns are not applicable for:
• Products that have been used
• Products damaged due to customer negligence
• Promotional, discounted, or clearance items (unless there is a manufacturing defect)

7. Policy Changes

Chako Lab reserves the right to modify this return policy at any time without prior notice.
The applicable policy is the one published on the website at the time the return request is submitted.

8. Contact

For further questions regarding this Return Policy, please contact the Chako Lab team via official WhatsApp at 0853-5353-2021.